Im not trying to be mean just by posting this here but honestly, I would like my readers/customers and any1 who reads this to step into my shoe and tell me if Im right or wrong? And so, I bought this dress from Chiffonier Couture which is managed by an acquaintance & her boyfriend. I wanted to support her, afterall its not easy setting up an online business considering that Im using the online way of advertising my business.
Anyway, I received the dress in late oct/early nov (I cant exactly rmb the exact date as Im quite busy) I checked that all the threads are secured & that the zip was usable before throwing it into the machine. Honestly speaking, I wouldnt bother complaining if I didnt check the item and yet threw it into the machine but fact was I checked my item without trying it on. Cos knowing that even if it did not fit me I still need to keep it an wont get an exchange.
So, after washing the dress I didnt bother using it yet as I was preparing to wear for a wedding in end Nov, few days before the wedding I actually tried on the dress (THANKFULLY I DID) and realise that the zip at the back would keep opening. At that moment, I thought it was my fault cos I threw it into the washing machine, but no, I checked the zip and it was in perfect condition. So, I immediately whatapp Valerie (Convo have been deleted as it was close to 3 months back) I MENTIONED MY DRESS WAS BEING WASHED BUT IM PRETTY SURE IT WASNT THE MACHINE FAULT AS THE ZIP WAS STILL IN PERFECT CONDITION. I guess she didnt exactly read my whatsapp which explained why she mentioned in the below msg saying I mentioned it only after giving the dress to her.
Just so Im not making this story up, I've decided to post photos of the convo I had with her earlier on and you be my judge if Im doing sth wrong here.
Click on the pictures to zoom in. (:
And just for their benefit, they did mentioned that washed clothes cant be returned/exchange but fact was if this is the customer service they have for their customer, will you get things from them? I always believe in customer service and I was really shocked when I received her msg cos usually if I have an angry customer I would try my best to figure a problem and even offer to have her next set of nails done at a discounted rate to see where the faults lies. Of cos, if the customer is lying I would be able to see (I have been in the nail industry for 2 yrs before attending a nail school & opening my own business.) Customer Service has always been my value in my business, but seeing her reply I guess she should do something about her service/attitude towards her clients.